Definition Version 1.4 (26. Feb. 2019)

These Terms and Conditions of Online Courses, which incorporate by reference the Terms and Conditions of Website Use and which are subject to any Additional Online Terms and Conditions (if any) (together, the “Online Terms”), apply to the sale of any Online Course. Please read the Online Terms carefully before purchasing an Online Course and print off a copy for your records. By ordering an Online Course, you are confirming your agreement to be bound by the Online Terms. With we, we mean Roellin Services under the label of How To Expat as a sole proprietorship from Switzerland (more in our General Terms and Conditions). With you, we mean the customer. Wit E-Guide, E-Course, Video Course, we mean the digital product that was purchased.

Grant of License

In consideration of your payment, we hereby grant you a licence to use the purchased e-courses. This licence is limited, revocable, non-exclusive, non-sublicensable and non-transferable, and is subject to the rights and obligations granted under these Terms. This licence is personal to you and cannot be shared or exchanged with others.

Loss of access

  1. If you lost the unpublished link of the main page of the e-guide, check your E-Mails, because you received an e-mail with the link.
  2. If you can’t find that e-mail, send us a message at and we send you the link


You don’t have the right to download the content with the purchase of the e-guide. You purchase the license the access the content. If for any reason we decide to cut access to our website, like taking down the website, we shall grant you access to download the files inside of 14 days of not being able to view the content. So we provide a way that you life long, either can view the content on our website or if that is not possible anymore, locally on your computer by downloading the files and information. If you still, for some reason want to download the content while it’s still available on our website, contact us and we find a solution.

Technical Requirement

Required Minimum Bandwidth

  • 360p 1 Mbps
  • 720p 3 Mbps
  • 1080p 7 Mbps
  • Latest versions of Chrome, Firefox, Safari, and Edge.

Side note, if you can stream a Youtube video. You also are available to view our e-guide.

On most mobile devices the e-guide works fine. We also design the e-guide for mobile compatibility. The experience though will be way better on a desktop device.


We develop, distribute and maintain the Products and will also provide you with log in details. We will also manage your access to the Products and provide support to you, where necessary. You shall not copy, modify, transmit, distribute or in any way exploit the Products or any other copyrighted materials provided other than for your individual training. Any other purpose is expressly prohibited under these terms. You shall also not permit anyone else to copy, use, modify, transmit, distribute or in any way exploit the Products or any other copyrighted materials. We provide the materials ‘as is’ and without any warranties, whether express or implied, except those that cannot be excluded under statute. We also do not warrant that the materials will be error free, including technical inaccuracies.

Access To Material

We will take all commercially reasonable steps to provide you with uninterrupted access to the Products. However, your access may be restricted from time to time for reasons beyond our control. Such reasons include force majeure events, power outages and actions from computer hackers and others acting outside the law. Your access may also be interrupted due to software issues, server downtime, increased Internet traffic, programming errors, regular maintenance and other related reasons. Where this is the case, we will take commercially reasonable steps to restore your full access within a reasonable period of time. ‘Commercially reasonable’ in these terms shall mean reasonable efforts taken in good faith, without an unduly burdensome use or expenditure of time, resources, personnel or money. Our joint aim is to provide courses and materials of the highest quality. As such, improvements or changes to the Products or any other materials may occur at any time without prior notification in order to ensure that they are up to date and accurate. Where your access to the Products is restricted for any of the above reasons, we may provide you with a free extension of time at our sole discretion. Modifications to Online Courses or technology enhancements From time to time, we may make modifications or enhancements to the Online Courses. You will have access to such changes free of charge only to the extent that such changes relate to the Online Course purchased by you. Purchase of a current Online Course does not entitle you to have access to future revised Online Courses as part of the original purchase.

Price and Payment

We use third party payment providers, depending on the way in which you make payments – Stripe. Payment for the Products must be made at the point of purchase. You agree to provide payment for the Products in the stipulated currency and you will be liable to pay any relevant conversion charges, as well as applicable sales tax in your region. Please note that we must receive your payment in full before providing you with access to the Products. Your payment includes the licensing of the Products for a limited period of time that is appropriate for the eLearning content. We are unable to provide a refund if you fail to complete the content within the allocated time, except at our absolute and sole discretion. We reserve our right to review and change the pricing of any of our products. This will not affect products that have already been purchased.

7 Day Money Back Guarantee

We offer a seven (7) day money back guarantee. Where we refund you the whole amount of the e-guide purchase that you made. In other words if you have a voucher with a certain discount, only the paid amount will be refunded and not the base amount. After the 7 days, we are not obliged to refund the money.

Restriction Policy

It is your responsibility to ensure that you meet the system requirements, including compatible hardware, software, telecommunications equipment and Internet service, prior to purchasing any content. We are unable to provide refunds where your access to the Products is inhibited due to insufficient system requirements. We may restrict your access to the Products if you breach these terms, including without limitation: a) A failure to make any payment due to us; or b) Failure to provide accurate information that is necessary for us to provide the Products to you. In these circumstances, we will inform you in writing with seven (7) days’ notice that your access to the Products will be restricted.

Intellectual Property

All rights, title and interest in intellectual property rights relating to the Products including copyright, patents, trademarks, trade secrets, improvements, developments, proprietary information, know-how, processes, methods, business plans or models (including computer software and preparatory and design materials thereof) and all other intellectual property (whether registered or not) developed or created from time to time shall exclusively be owned by us. While you may utilize the intellectual property, you understand that there shall be no transfer of ownership of the same. Nothing that you see or read in the Products may be copied, reproduced, modified, distributed, transmitted, republished, displayed or performed for commercial use. All other trademarks, service marks and trade names in this material are the marks of the respective owners and any unauthorized use is prohibited.


We are not liable to you in any way for any indirect, special, incidental, punitive or consequential damages of any character, including without limitation damages for loss of goodwill, work stoppage, computer failure or malfunction, loss of data, loss of productivity or contract or any and all other commercial damages or losses. If the Products damage your device or digital content belonging to you and this is caused by our failure to use reasonable care and skill, we will either repair the damage or pay you compensation. However, we will not be liable for damage which you could have avoided by following our advice, following installation/download instructions, or having in place the minimum system requirements as advised by us. Our liability to you for any damage to your computer system or loss of data resulting from the downloading of content is limited to the amount you have paid for the Products. In no event shall we be liable for damages in excess of this sum.

Other Terms

You need our consent to transfer your rights under these terms to someone else. We may not agree to this as these terms grant a licence for your benefit only. Nobody else has any rights under these terms – they are between you and us. No other person shall have any rights to enforce any of its terms. If a court finds part of these terms illegal, then rest will continue in force. Even if we delay in enforcing this contract, we can still enforce it later. If we do not insist immediately that you do anything you are required to do under these terms, or if we delay in taking steps against you in respect of your breaking this contract, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date.

End Note

We are all humans and mistakes can happen, together we will find a solution for any issue that occurs. We are happy to have you in our How To Expat community.